Scope, controller and governance
SUPERPH collects, stores and processes personal data of website visitors and players in connection with the operation of the platform. This Privacy & Data Management Policy identifies the purposes for processing, the categories of data, retention periods, data sharing arrangements and the rights available to you under applicable privacy laws. SUPERPH acts as the data controller for Personal Data processed through our services and is responsible for implementing appropriate safeguards to protect your information.
Categories of personal data we collect
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Identification and contact information: name, email address, residential address, date of birth, phone number.
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Identity verification and financial information: copies of government-issued ID, proof of address, payment method details, and transaction history.
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Account and activity data: login credentials, device identifiers, IP address, geolocation (where permitted), betting and gaming activity, deposits and withdrawals, and communications with SUPERPH.
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Communications and support data: records of emails, live chat, phone calls and other interactions.
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Usage and analytics data: cookies, analytics identifiers and related technical data to monitor, analyze and improve our services.
Purposes and lawful bases for processing
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Provide, administer and maintain your account and our services (contractual necessity).
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Verify identity, prevent fraud and comply with anti-money laundering and other regulatory obligations (legal obligation).
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Process payments, settle transactions and manage financial records (contractual necessity; legitimate interests).
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Communicate account-related notices, security updates and service enhancements (legitimate interests).
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Analyze usage and improve products and services (legitimate interests; anonymized data for statistics).
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With your consent, deliver marketing communications and personalized offers (consent where required by law).
Data sharing, disclosure and international transfers
We may disclose Personal Data to service providers and partners who perform tasks on our behalf (e.g., payment processing, IT hosting, cybersecurity, customer support, analytics). We may also disclose data to regulators, law enforcement or other authorities when required by law or to protect our rights. Where data is transferred outside your jurisdiction, we apply appropriate safeguards and ensure equivalent data protection levels, including contractual mechanisms and any required regulatory approvals.
Data retention, security and governance
Personal Data is stored using appropriate administrative, technical and physical safeguards designed to prevent unauthorized access, loss or disclosure. We retain Personal Data for as long as necessary to achieve the purposes described herein and, in any event, for a minimum period of five (5) years from the date of last account activity or account closure, or longer if required by applicable laws or regulatory authorities. We anonymize data where feasible for analytics and discontinue storage when no longer required.
Your rights
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Access: you may request a copy of your Personal Data held by SUPERPH.
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Correction: you may request correction of inaccuracies or updates with appropriate supporting documentation.
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Erasure: you may request deletion of Personal Data, subject to regulatory or contractual obligations to retain information.
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Restriction and objection: you may request restriction of processing or object to processing where legally permissible.
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Portability: you may request to receive your data in a structured, commonly used format where required by law.
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Marketing preferences: you may opt out of marketing communications or withdraw consent at any time.
Cookies, tracking and online behavior
We use cookies and similar technologies to operate the site, analyze usage and personalize experiences. Cookies are categorized as strictly necessary, performance, functionality and targeting. You may adjust cookie preferences in your account settings or via your browser, noting that disabling certain cookies may affect site functionality. Details of the cookies used and their purposes are maintained in our cookies disclosure and may be reviewed at any time.
Marketing communications and preferences
Marketing communications require explicit opt-in. You may manage your preferences within your account under Settings and withdraw consent at any time. We will not rely on marketing as a basis for processing unless consent has been obtained or it is otherwise permitted by law. We may share aggregated or anonymized data for marketing analysis without identifying you directly.
Policy updates and notice
We may update this policy to reflect changes in law or our processing activities. Material changes will be communicated through the platform or by email where available. You should review the policy periodically to stay informed about how we protect your Personal Data.
How to contact us and exercise rights
For questions about this policy, to request access or deletion of your Personal Data, or to exercise any other rights, contact our privacy team via the channels provided within the platform. If you believe our processing of your data does not comply with applicable law, you may lodge a complaint with the relevant data protection authority in your jurisdiction.
